Contact Your Loan Servicer Studentloans.com does not originate or service its loans. We have agreements with all guarantors and most major originators and servicers. Our servicers’ responsibility is to ensure smooth and timely processing of loan origination and disbursement. Servicers manage loans during the loan origination process as well as during life of loan repayment servicing. The servicer is responsible to ensure that all processes meet federal regulations and ensure the privacy and security of borrowers’ loan records. Federal Loans Private Loans Consolidations   ACS Attention: Loan Origination Department P.O. Box 92251 Los Angeles, CA 90009-2251 PHONE: TOLL FREE 1-800-330-9032 Monday through Friday 8:30 am - 8:30pm EST EMAIL: Unknown DIRECT LINKS:     Account Status     Repayment Servicing American Student Assistance (ASA) 100 Cambridge Street Suite 1600 Boston, MA 02114 PHONE: TOLL FREE 1-800-999-9080 Fax:(617) 728-4265 EMAIL: Unknown DIRECT LINKS:     Account Status     Repayment Servicing Brazos Higher Education Service Corporation (BHESC) Student Loan Processing Center P.O. Box 14445 Austin, Texas 78761 PHONE: TOLL FREE 1-800-375-9208 Fax: 1-800-613-9137 EMAIL: brazos@bhesc.org DIRECT LINKS:     Account Status     Repayment Servicing PHONE: EMAIL: Unknown DIRECT LINKS:     Unknown     Unknown Great Lakes - Borrower Services P.O. Box 7860 Madison, WI 53707 PHONE: Toll Free 1-800-236-4300 FAX: 1-800-375-5288 EMAIL: Unknown DIRECT LINKS:     Account Status     Repayment Servicing New York State Higher Education Services Corporation 99 Washington Avenue Albany, NY 12255 PHONE: Toll-free at 1-888-NYS-HESC (1-888-697-4372) or 1-518-473-1574 during the hours of 8:00 a.m. to 4:45 p.m. Eastern time Monday through Friday. The toll-free number for the telecommunications device for the deaf (TDD) is 1-800-445-5234. The Customer Communication Center answers general inquiries. If you are calling about your TAP grant or student loan, please have your account number ready. EMAIL: Unknown DIRECT LINKS:     Account Status     Repayment Servicing Kentucky Higher Education Assistance Authority (KHEAA) P.O. Box 798 Frankfort, KY 40602-0798 PHONE: TOLL FREE: 1-800-928-8926 FAX: (502) 696-7293 EMAIL: studentaid@kheaa.com DIRECT LINKS:     Account Status     Repayment Servicing American Education Services (AES/PHEAA) Loan Origination 1200 N 7th St Harrisburg PA 17102-1444 PHONE: TOLL FREE: 1-800-343-1809 Monday-Friday 7:30 a.m.-9:00 p.m. (EST) EMAIL: Unknown DIRECT LINKS:     Account Status     Repayment Servicing Sallie Mae Servicing P.O. Box 4600 Wilkes-Barre, PA 18773-4600 PHONE: Toll free 1-888-2-SALLIE (272-5543) Fax: 1-800-848-1949 Monday-Thursday, 8 a.m.-8 p.m. ET Friday, 8 a.m.-5 p.m. EMAIL: Unknown DIRECT LINKS:     Account Status     Repayment Servicing PHONE: EMAIL: Unknown DIRECT LINKS:     Account Status     Unknown